“The instructor, Nicole, was by far the best instructor I have had so far. She was focused, enlightening, informative, and knowledgeable. Nicole is a great instructor – she kept me engaged at all times. This course taught me how coaching is an effective leadership tool to help employees succeed. As a leader, I now better know how I come off to staff and peers. I’m mindful that there are other manners of how people approach the same issues. I’ll be sure to use the team member building modules to assist my team in being productive and to make them feel valued. I’ll go back to my office and give the surveys to my staff. Nicole, thank you for teaching this class. It was easy to understand. Your approach and they way you present information is great.”